1. How to get help
Once the proposed address below is activated and delivery is verified, write from your account email. Include only your profile type, platform (iOS, Android or web) and a description without sensitive data.
If possible, add the approximate time and step where the issue happened. Do not send tokens, passwords, full CPF/CNPJ or intake answers.
2. Access and security
If you suspect unauthorized access, write immediately with the subject Account security. We may revoke sessions and request identity verification.
Our team will never ask for your password or one-time code by email, phone or social media.
3. Privacy and deletion
Requests for access, correction, consent withdrawal or deletion must use the active privacy channel and may require identity confirmation.
The Account deletion page explains the process and what may need to be retained by law.
4. Health and emergencies
Wellmade support is not a medical or emergency service. For severe symptoms, an accident or immediate risk, stop the activity and contact your local emergency service.
Proposed pilot address. Activation and email delivery still need verification before launch, so it is not presented as an operational channel.
Proposed support address: suporte@wellmade.fit